Our Policy
Shipping | Delivery | Return Policy
SHIPPING
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Items purchased from the Massive Theory Website Store will be delivered to your doorstep within:
- 6–8 working days (Malaysia)
- 2–4 weeks (International)
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While we strive to meet the estimated delivery times, delays may occasionally occur due to unforeseen circumstances. We shall not be held liable for any losses, liabilities, costs, damages, charges, or expenses arising from late delivery.
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If your item has a defect or is missing from your order, please contact our Customer Service at massivetheory.store@gmail.com.
DELIVERY
- You will receive an order confirmation and order details via email upon successful checkout.
- Once your order is shipped, we will email you a tracking number to monitor the status of your delivery on the courier service's website.
SHIPPING ADDRESS
- Once your order has been placed and confirmed, you will not be able to change the shipping address.
- To avoid any inconvenience, please ensure that your shipping address is final and accurate before confirming your order.
RETURN POLICY
- We currently do not offer return or exchange services.
- All items sold are strictly non-refundable and non-exchangeable unless the product is defective or missing from your order.
We’re committed to ensuring a smooth shopping experience for you. For any queries, don’t hesitate to contact us at massivetheory.store@gmail.com.